Himalaya Auto Traders, Kalanki, Kathmandu
From Fragmented Spreadsheets to a Single Connected Sales Pipeline
Himalaya Auto Traders replaced three disconnected sales tools with Pagoda DMS's Vehicle Sales & CRM module — cutting lead response time in half and giving every salesperson one shared view of the pipeline.
Posted on July 22, 2026
Client Overview
Himalaya Auto Traders is one of Kathmandu's busiest multi-brand dealerships, with a showroom in Kalanki and a sales team of over 20 people handling walk-ins, phone enquiries, and online leads every day. Before Pagoda DMS, the sales team tracked leads in a mix of spreadsheets, WhatsApp threads, and paper visit cards.
As lead volume grew, that setup started costing real sales. Leads went cold waiting for follow-up, managers had no visibility into what the team was actually working on, and reporting on conversion rates meant manually compiling numbers from every salesperson at month-end.
“We used to lose track of who had followed up with which customer. Now every lead lives in one pipeline, and I can see exactly where every deal stands without asking anyone.”
Suresh Maharjan
Sales Director, Himalaya Auto Traders
Business Challenges
Leads Scattered Across Tools
Enquiries came in through calls, walk-ins, and Facebook, but were tracked in disconnected spreadsheets and chat threads with no shared record.
Slow, Inconsistent Follow-Up
Without automated reminders, follow-ups depended entirely on individual memory, and hot leads regularly went cold.
No Real-Time Visibility for Managers
Sales managers could not see pipeline status without interrupting the team to ask, making forecasting and coaching guesswork.
Our Solution
Unified Lead Pipeline
Every enquiry, regardless of source, now lands in a single Pagoda DMS CRM pipeline visible to the whole sales team.
Automated Follow-Up Reminders
Pagoda DMS schedules and reminds salespeople of every follow-up automatically, so no lead is left waiting.
Live Manager Dashboard
Sales managers get a real-time view of every deal's stage, without needing to pull anyone off the floor to ask.
What the Results Show
Faster Lead Response
Average first response time dropped from over 6 hours to under 3.
More Leads Converted
Consistent follow-up turned more enquiries into confirmed sales.
Salespeople on One Pipeline
The entire sales team now works from the same live pipeline.
Time to Go Live
Himalaya Auto Traders was fully onboarded and running within two weeks.
Implementation Approach
Pagoda DMS worked directly with the Himalaya Auto Traders sales team to import their existing customer records and rebuild their sales process as a configurable pipeline inside the platform, rather than forcing the team into a rigid, generic workflow.
Training was run in small groups over one week, with the sales floor split into two batches so the showroom stayed fully staffed throughout the rollout. A dedicated Pagoda DMS onboarding specialist remained available for the first month to handle questions as the team adjusted.
Conclusion
Within two months, Himalaya Auto Traders had a sales operation that ran on one shared source of truth instead of three disconnected tools. Management now reviews pipeline health in minutes instead of days, and the sales team spends more time selling and less time chasing their own notes.
